Elbphilharmonie Guided Tour with Access to the Plaza

Choose your preferred date, time slot, and ticket option on the product page, then complete your booking online. Once your order is confirmed, your ticket or booking voucher will be sent to the email address used during checkout. Some experiences are confirmed instantly. Others may take longer, especially when the local operator needs to process the booking manually. Please always check your confirmation email and final voucher before your visit.

Most tickets are sent by email shortly after booking. In some cases, delivery can take longer depending on the attraction, tour operator, or selected date. Please check your inbox, spam, and junk folders. Your final voucher will include the most important details for your visit, including the meeting point, redemption instructions, and any entry requirements.

Most experiences accept mobile tickets, so you can usually show your voucher directly from your phone. However, some attractions or tour operators may require a printed ticket. Please check the instructions on your final voucher carefully before your visit. If a printed ticket is required, we recommend arranging this in advance, as printing may not be available at the venue.

For timed tickets, guided tours, or experiences with a specific start time, we recommend arriving at least 15 minutes before your scheduled time. This gives you enough time for check-in, ticket validation, security checks, or finding your guide. Some experiences may have stricter arrival rules, and late arrivals may not be accepted. Please always follow the arrival instructions shown on your final voucher.

Your final voucher will include the meeting point, ticket redemption point, or attraction entrance details. For tours, the meeting point may be different from the main attraction entrance. Please check your confirmation email before travelling and use the map link or instructions provided. If pickup or transfers are included, your voucher will explain where and when to meet the operator.

Please bring your ticket or voucher, a valid photo ID if required, and any documents mentioned in your booking confirmation. For some experiences, you may also need headphones, suitable clothing, comfortable shoes, or other items depending on the activity. Always read the "important information" section of your voucher before your visit, as requirements can vary by attraction or tour.

Cancellation and modification rules depend on the specific ticket, attraction, and local supplier. Some experiences allow free cancellation within a certain period, while others are non-refundable and cannot be rescheduled. Please check the cancellation policy displayed during booking and in your confirmation email before completing your purchase.

You can complete your booking online using a credit card. Your card details will be requested at checkout before you confirm your purchase. In some cases, your bank may ask you to complete an additional verification step before the payment is approved.

Payments are processed online through secure payment methods. In some cases, your bank may ask you to complete an additional verification step, such as 3D Secure authentication, before the payment is approved. This extra step helps protect your card and confirm that the payment is authorised by you.

If the attraction, venue, or local operator cancels the experience, you will normally be informed by email with the available options. Depending on the situation and the supplier policy, this may include rescheduling, an alternative solution, or a refund. Please check your email before your visit, especially for outdoor activities, transport-based tours, or experiences affected by weather or operational changes.

If you have not received your ticket, cannot find your meeting point, or have an issue with your booking, please contact customer support using the details provided in your confirmation email or on the website. If your experience is starting soon, check your voucher first, as it may include the local operator's contact details for urgent on-site assistance.